Conversation Flow Leads to Cash Flow … is a frequently used call to arms and action from Mike Richardson, a former team agility practice leader in Agility Consulting as well as a long-time agility thought leader based out in the beautiful southern California foothills.  There is great wisdom for leaders and organizations baked inside of […]

READY OR NOT … HERE IT COMES!  So, do you remember playing “hide and seek” when you were a kid?  I get to occasionally play with my grandkids even now – a true sign of a timeless game.  The game involves covering your eyes and counting to ten before you come looking for those who […]

I found an unexpected inspiration while listening aimlessly to my favorite radio station (GOLF on XM) as I made the hour long drive home after attending my six year old grandson’s first swim meet 🙂.  Just to be clear, I love playing sports of all sorts and enjoy playing golf – but it just takes so much time that […]

IT’S ABOUT YOUR PEOPLE. So, McKinsey & Company has been conducting on-going research for several years into understanding what builds differentiated advantage in creating customer value, loyalty and superior experience.  In their latest series of white papers and articles published in March 2016, McKinsey comes at this crucial question from several different angles but consistently with a common […]

For those of us who enjoy watching and occasionally playing golf … we have a new image for the AGONY OF DEFEAT … Jordan Spieth in despair on the 12th hole of the Masters Golf Tournament in Augusta, Georgia last week.  It was very painful to watch as this very talented wonderkid of golf had […]