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Posts Tagged ‘People’

When the Water Level Is Low – the Stumps Will Show

Tom O'Shea |

Agility Life Lesson #11 … When the water level is low … the stumps will show! I think I first heard that insightful Southern saying over thirty years ago when I was a young thirty something HR Director learning my way around the business world.  I was riding between Wrangler jeans plants with our Divisional […]

AGILE TEAM: The Secret to Delighting Your Customers

Tom O'Shea |

IT’S ABOUT YOUR PEOPLE. So, McKinsey & Company has been conducting on-going research for several years into understanding what builds differentiated advantage in creating customer value, loyalty and superior experience.  In their latest series of white papers and articles published in March 2016, McKinsey comes at this crucial question from several different angles but consistently with a common […]

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